Maintained Fairfield Inn in the top 100 Marriott properties. Assisted in the management of in house laundry facility Responsible for employee Performance Reviews and disciplinary actions. Inspect rooms daily to ensure quality standards for cleanliness and proper maintenance and safety issues. Promote and ensure guest satisfaction, Led the daily operations of the housekeeping department Ordered all hotel inventory Spearheaded a customer service project that effectively resolved customer complaints. Processed payroll and maintained departmental budgets. Hotel executive housekeepers direct and control the staff and operations of housekeeping departments within a hotel. Controlled and managed the laundry and maintenance departments to make sure efficiency is reached at the optimum level. Maintained and documented all personal and departmental documents pertaining to the housekeeping department, from payroll to inventory. Clean rooms and prepare for new guest arrivals and over-night stays. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Prepared and conducted annual employee performance evaluations Maintain corporate property standards by inspecting guest room and public spaces. Ensured compliance to company standards for all properties. Directed the daily activities of the approximately 50 team members. Manage a team of 200+ associates including Laundry, Valet, Room Attendants, Utilities, Uniform, Housemen and more. Supervised approximately 40 housekeepers and laundry workers employed at this historical AAA 4-Diamond hotel; containing 20,000 sq. Ordering supplies Monitor work performance to ensure the overall cleanliness of entire hotel. Maintain rotation schedule for housekeepers. Maintain high guest service scores for helpfulness and friendly service through complex construction and with a deteriorating hotel product. Complied with VIP procedures and ensured completion of projects as necessary. Inspected dining and serving areas to ensure cleanliness and proper setup.Cleaned and inspected rooms to ensure they where up to standard.Did inventory. Assign special project for the housemen and housekeeping. Solved all problems that involved all housekeeping department: Public Area, Housemen, Housekeeping, and Laundry. Maintain Par linen inventory Maintain scores for the hotel Thru SALT. Organization. Oversee the daily operations of the housekeeping department for a 192-room hotel. Assisted Housekeeping Manager In completing payroll. Ensured adherence to company quality standards by inspecting rooms, including deep cleans. Maintained overall cleanliness of the hotel.Spearheaded full complete renovation of hotel. Received all products for complete Hotel renovation and conversion from Marriott to Crowne Plaza. Conducted performance evaluations, provided feedback for employees, and recommended trainings needed. Directed and coordinated maintenance department with many of these projects and special request by owners. Established system to maintain 4 Star standards for 42 Residences and all common areas. Direct reports include; 3 Assistant Executive Housekeepers, 1 EVS Manager and 2 Office Managers. Knowing what a client expects of your housekeeping services is key to being a good housekeeper. Assisted in managing all housekeeping daily operations performed at a 239 all-suite hotel. Instructed employees and new hires on the products used for cleaning in accordance with OSHA chemical Right-To-Know standards. Conducted inspections to ensure that health regulations, safety standards, and departmental policies were being met. Handled administrative duties including schedules, payroll, and very short-time period. Manage the daily activities of the Housekeeping department to ensure a five star hotel experience. Manage daily activities of housekeeping systems and procedures. Manage daily responsibilities of the Housekeeping department ensuring cleanliness of public spaces, guest rooms, landings, and washrooms. Preformed room inspections, checking quality of services and ensuring adherence to brand standards. Assistant Executive Housekeeper Resume Examples. Manage daily operations, prepare work schedules, order supplies and maintain inventory. These skills can range from customer service to being detail-oriented, and they may vary based on a housekeeper's specific duties and place of employment. Ordered cleaning and office supplies for department. Created and coordinated the assignments of the Assistant Executive Housekeeper and the Supervisor. Ensured compliance to OSHA, MSDS, and safety regulations. Acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within established cost while providing maximum service. Managed 50 employees and ensured standards of guest rooms and public areas and controlled expenses within all areas of housekeeping. Monitor and develop team member's performance including conducting performance evaluations and delivering recognition. Work closely with the front desk and sales department for VIPs, group arrivals and site rooms. Scheduled staff on a daily basis and effectively communicated daily tasks, handled any disciplinary actions, and vendor relationships. Inspected rooms to meet company standards -Assist all other departments of the hotel whenever necessary. Hired and train staff on how to clean rooms and public areas. Inspect some rooms daily and also help prepare rooms for VIPs. Coordinate and monitor public spaces attendants and all laundry operations for rooms, the restaurant and banquets. Regardless of a housekeeper's duties and place of work, they should have several housekeeping skills to be successful at their job. Completed surveys for Joint Commission (JACO); Occupational Safety and Health Administration (OSHA); and the Military. Communicated effectively with the front desk and maintenance staff. Welcomed and acknowledged guests according to company standards and addressed guests' service needs. Performed every month linen inventory to prevent any shortness in our turns. Implemented incentive program for housekeepers. Collaborated on department annual budget. Train and empowered employees to exercise good judgment to make decisions about customer service and employee relations. Scheduled employee weekly work shifts and delegated duties to staff in order to optimize productivity and customer service. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. Oversee the coordination of Turn Down service and special requests for VIP guests. Ordered and distributed office supplies while adhering to a fixed office budget. Assure the overall cleanliness, up keep and customer service of the hotel per Wyndham standards and audit guidelines. Ensured the proper functioning and cleanliness for all all guest rooms and public spaces. Achievements Supply and linen management Highest hotel rating granted by AAA during my employment. Complete weekly scheduling for housekeepers. Follow and enforce OSHA regulations and update manuals on a monthly basis. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. When applying for housekeeping jobs, it's important that you effectively highlight your housekeeping skills so that potential employers can easily see why you'd be a good fit for a position. Created standards operating procedures for all VIP's and Showrooms are inspected on a daily basis. performances so that they are aware of thier progress. Able to excel in fast-paced high-pressure environments. Being flexible can help a housekeeper be available for more jobs and potentially make more money. Received promotion to assistant executive within 2 months of hiring date. Inventory management, Managed operating expenses to minimize costs while providing excellent guest services and maintaining operational par levels of supplies. Manage a department with 35 associates Attended corporate training programs aimed at guest service enhancement at the Interstate Hotels and Resorts corporate offices. Tweaked departmental Standard Operating procedures and implemented new training program to improve guest service scores, team standards and efficiency. Manage and maintain department budget, P&L, forecast and target goals. Calculated and prepared contract labor payroll. Handled all aspects of financial operations including forecasting, budgeting, purchasing, and inventory control. Check VACANT/CLEAN rooms daily to make sure they are clean, vacant, and ready for guests to check into them. Clean and stock housekeeping storage areas. Skilled executive housekeeper with years of experience leading a team of over 20 individuals. Assign and delegate duties ensure compliance with MIOSHA standards to provide a safe work environment. For example, 18.3% of executive housekeeper resumes contained guest rooms as a skill. Proficient in mentoring new members of the team so everyone always knows what they are supposed to accomplish. Manage the opening the shift, to insure room assignments. Inspect guest rooms, public areas and grounds to make certain they are in accordance with cleanliness and safety standards. Coached, counseled, trained and enacted disciplinary actions for staff. 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